Privacy Policy

1. General

Teelpay Technologies Limited and its affiliates (hereinafter referred to as “Teelpay”, “we”, “us”, or “our”) are committed to safeguarding the privacy of users of our platform. This Privacy Policy explains how we collect, process, use, store, and protect your personal information.

This document should be read together with our Terms of Use and applicable laws, including the Data Protection Act No. 24 of 2019 (Kenya).

Key Definitions

• Teelpay Affiliates: Parent companies and subsidiaries under common control.
• Personal Information (Personal Data): Any information that identifies you, such as name, phone number, email address, or identification details.
• Data Subject: An identifiable person using the Teelpay platform.
• Data Controller: The entity that determines how and why personal data is processed.
• Data Processor: A party that processes personal data on behalf of the Data Controller.
• Our Sites: Websites and applications operated by Teelpay, including domains such as teel-pay.com.
• Personal Data Processing: Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.

Purpose of This Privacy Policy

This Privacy Policy explains:

• Who Teelpay is and how to contact us
• The personal information we collect and why
• How long we retain personal information
• Use of cookies and IP-related information
• Disclosure of personal information to third parties
• International data transfers
• Your data protection rights
• Automated decision-making and profiling
• Security measures and complaint mechanisms

2. Who Is Teelpay

Teelpay Technologies Limited is a company registered in Kenya. Established in 2024, Teelpay offers payment services such as airtime purchase, utility payments and trust service through its website and mobile application.

3. Gathering and Use of Personal Information

We collect personal information when you register for a Teelpay account, use our platform, or perform transactions. This information is required to provide our services in accordance with our Terms of Use.

If you choose not to provide the required personal information, we may be unable to provide our services to you.

Types of Personal Information We Collect

• Name
• Photographic identification
• Phone number
• Email address
• IP address, browser, operating system, and geolocation data
• Banking details, including account numbers and payment card data

We process personal data only for legitimate purposes, including: service delivery, regulatory compliance, fraud prevention, and our legitimate business interests.

4. Children’s Personal Data

Teelpay services are intended for users aged 18 years and above. We do not knowingly collect or process personal data relating to children.

5. IP Addresses and Technical Information

We may collect technical data such as IP addresses, browser type, and operating system for security monitoring, analytics, and system administration. This data does not personally identify individual users.

6. Cookies

Teelpay uses cookies and similar technologies to enhance user experience, analyze platform performance, and improve functionality.

Cookies help us understand which features are most used, detect access issues, and personalize content. Disabling cookies may limit some platform features.

Learn more about cookies at www.allaboutcookies.org.

7. Disclosure of Personal Information

Your personal information may be shared on a need-to-know basis with:

• Teelpay group companies and affiliates
• Payment processors, banks, and financial institutions
• Customer support and communication providers
• Identity verification and compliance service providers
• Regulatory authorities or law enforcement where legally required

All third parties are contractually required to maintain confidentiality and apply data protection standards equivalent to those of Teelpay.

8. Your Rights

You have the right to:

• Access your personal data
• Correct or update inaccurate information
• Restrict or object to certain processing activities
• Request data portability
• Request deletion of your personal information

Requests can be made via your account or by contacting info@teel-pay.com. Identity verification may be required before processing requests.

9. Security Measures

• Data encryption and pseudonymisation
• Two-factor authentication
• Role-based access control
• Continuous system monitoring
• Disaster recovery and data restoration procedures

10. Retention and Disposal of Personal Information

Personal data is retained only as long as necessary for service delivery, legal, tax, and regulatory obligations. Data may be retained for up to seven (7) years after account closure in accordance with Kenyan law.

When no longer required, personal information is securely deleted or anonymized.

11. Marketing Communications

With your consent, Teelpay may send marketing communications. You may withdraw consent at any time via account settings or by contacting info@teel-pay.com.

12. Data Protection Officer

Teelpay has appointed a Data Protection Officer responsible for compliance with data protection laws and liaison with the Office of the Data Protection Commissioner (Kenya).

Contact: info@teel-pay.com

13. Changes to This Privacy Policy

Teelpay may update this Privacy Policy periodically. Updates will be published on the platform, and significant changes will be communicated where required.

14. Fraud, Phishing, and Scam Disclaimer

Teelpay does not charge for customer support and does not authorize third parties to provide paid support via phone or social media. Report suspected fraud or impersonation immediately to info@teel-pay.com.